PragaWeb

Websites and e-commerce

Maintenance and support

In short

PragaWeb maintenance and support keeps websites, e-commerce and software updated, secure and backed up: updates, backups, monitoring and small changes, with one contact who knows your project.

Talk about your project

Maintenance and support is the ongoing service that keeps your website, e-commerce store or software updated, secure and working after launch. PragaWeb provides it to companies and professionals who have no in-house technician and want one person to write to when they need help, rather than discovering problems when the site is already down.

We look after projects we built and also sites and stores built by others, including WordPress, WooCommerce and PrestaShop ones, after an initial check of their condition.

What maintenance includes

  • Updates: CMS, themes, plugins and modules updated after testing, so features and design don’t break.
  • Backups: automatic copies of files and database, stored away from the main server and ready to restore when needed.
  • Security: HTTPS certificate, access control, protection from intrusion attempts and removal of any malicious code.
  • Monitoring: continuous checks that the site is reachable and fast, with an immediate alert if it goes down.
  • Small changes: copy, images, pages, products, banners or new form fields, without opening a new project each time.
  • Support with a named contact: you write to someone who knows your project and replies within agreed times.

When you need a support service

  • Your site or store hasn’t been updated for a while and you are afraid to touch it.
  • You have suffered an attack, spam or an outage and don’t know what happened.
  • You don’t know whether recent backups exist or how to restore them.
  • The supplier who built the site no longer replies.
  • You often need small changes and don’t want to wait weeks.

How we work

  1. Initial check: we review versions, plugins, hosting, backups and performance and give you a clear picture.
  2. Securing the site: if needed, we fix the most urgent issues first.
  3. Tailored plan: we agree recurring tasks, backup frequency, hours for changes and response times.
  4. Ongoing management: we carry out the planned work and keep you informed of what we have done.

If you also want to hand over servers and infrastructure, maintenance fits together with our cloud and managed hosting service. For backups we are also building Secure in Cloud, our product in development dedicated to data protection.

How much does website or e-commerce maintenance cost?

The cost depends on the platform, the number of plugins or modules, whether there is an online store and integrations, the hours of changes included and the response times you need. A simple corporate website needs less work than an online store connected to inventory, payments and couriers. After the initial check we propose a clear fee, with no surprises.

If the software is too old to be updated safely, we can assess a legacy software migration with you.

Why choose PragaWeb

  • One point of contact: you always speak to someone who knows your project.
  • Your access and data: credentials, code and backups remain your property.
  • Software and web skills: we also work on integrations and custom features, not just plugins.

Want to know what state your site is in? Request a check for your website maintenance and we will propose the most suitable plan.

Frequently asked questions

Do you maintain sites you didn’t build?
Yes. We start with an initial check of versions, plugins, hosting and backups. If we find problems, we fix them before starting routine maintenance.

Do you support WordPress sites and PrestaShop stores?
Yes, we support WordPress sites, WooCommerce and PrestaShop stores, as well as custom software and web applications. For Shopify we mainly handle changes, apps and integrations, since the platform takes care of technical updates itself.

How often do you back up?
It depends on how often the site changes: for a store with daily orders a daily backup usually makes sense, while a corporate site may need less frequent copies. We agree the frequency in the plan.

What happens if the site goes down?
Monitoring alerts us and we step in to find the cause and restore the service, using the latest backup if needed. We tell you what happened and how to prevent it in future.

Are small changes included?
The plan can include a number of hours per month for changes to copy, images, pages and products. Larger work, such as new sections or features, is estimated separately.